Effective Date: 01/01/2026
At Axis Regeneration, we aim to make shipping straightforward. We offer worldwide shipping where legally permitted, but delivery times can vary depending on destination, customs processing, carrier performance, and other factors outside our control.
We ship to customers worldwide, subject to shipping carrier availability, destination restrictions, and applicable laws or regulations.
We reserve the right to decline or cancel orders to certain regions, countries, or jurisdictions if shipping is unavailable, restricted, or not legally permitted.
Orders are typically processed within a reasonable timeframe after payment is received, unless otherwise stated on the website.
Processing times may vary depending on product availability, order volume, holidays, payment verification, and operational factors.
Submitting an order does not guarantee same-day or immediate shipment.
Estimated shipping times are provided for convenience only and are not guaranteed.
Delivery times may vary due to:
We are not responsible for shipping delays once an order has been dispatched.
For international orders, customs inspections, import duties, taxes, fees, and local regulations may apply depending on the destination country.
The customer is solely responsible for understanding and complying with local import laws, restrictions, and requirements before placing an order.
Any customs duties, VAT, taxes, brokerage fees, or import charges are the responsibility of the customer unless otherwise clearly stated at checkout.
We are not responsible for delays, seizures, refusals, or extra costs caused by customs processes, import regulations, or local laws.
Customers are responsible for providing a complete and accurate shipping address at checkout.
We are not responsible for delays, failed delivery, or lost shipments caused by incorrect, incomplete, or outdated shipping information provided by the customer.
If an order is returned due to an address issue, additional shipping charges may apply before reshipment.
Once an order has been shipped, delivery is handled by the carrier.
We are not responsible for:
If a shipment issue occurs, we may try to assist by providing shipment details or helping you contact the carrier, but we do not guarantee replacement or refund for delays outside our control.
If your order arrives visibly damaged, please contact us within a reasonable time after delivery and include your order details along with clear photos of the packaging and product.
We may review shipping damage claims on a case-by-case basis.
If tracking is available for your shipment, tracking details may be provided once the order has been dispatched.
Please note that tracking updates depend on the carrier and may not update in real time.
If a package is returned to us because it was undeliverable, refused, unclaimed, or restricted at the destination, we may contact you regarding reshipment options.
Additional shipping charges may apply. Original shipping charges may be non-refundable.
We do our best to ship orders promptly, but we do not guarantee delivery by a specific date unless explicitly stated in writing.
By placing an order, you acknowledge that shipping and delivery timelines are estimates only and may be affected by factors outside our control.
If you have questions about shipping, please contact us through the contact information available on https://www.axisregeneration.com.