Axis Regeneration Returns And Refunds

At Axis Regeneration, we aim to be clear and fair while protecting the integrity of the products we supply. Due to the nature of research materials, all sales are generally treated as final. We do not accept returns, and refunds are limited. In certain verified shipping cases, a replacement shipment may be considered on a case-by-case basis.

All Sales Final

Due to the nature of our products, all orders are generally treated as final sale.

Once an order has been submitted and processed, it may not be eligible for cancellation, return, or refund except where we determine otherwise at our sole discretion or where required by law.

Returns

We do not accept returns of products.

This policy exists because research materials may be sensitive to handling, storage conditions, tampering risks, chain-of-custody concerns, and other factors that make returned goods unsuitable for reintegration into inventory.

Important: Do not send products back without written authorization. Unauthorized returns may be refused or discarded.

Refunds

We do not offer refunds for:

delivered orders
customer input errors such as incorrect address or contact information
delays outside our control
customs-related delays, holds, seizures, or refusals unless we decide otherwise under our reshipment policy
orders placed to destinations with known import or delivery risk
dissatisfaction based on misuse or misunderstanding of research-only products

Any exception to this policy is made strictly at our discretion.

Reshipments for Confirmed Transit Issues

In certain cases involving confirmed lost or seized shipments, we may offer a one-time replacement shipment at our discretion.

Reshipment eligibility may depend on:

carrier tracking status or supporting documentation
destination country or jurisdiction
order history and prior claims
whether the shipment issue appears genuine and verifiable
whether reshipment is operationally or legally feasible

Important: Reshipment is not automatic. We reserve the right to decline replacement requests for high-risk destinations, repeated claims, unsupported claims, or situations that appear abusive or suspicious.

Damaged or Incorrect Orders

If your order arrives visibly damaged or if you believe you received the wrong item, contact us within a reasonable time after delivery and include:

your order number
a description of the issue
clear photos of the outer packaging
clear photos of the product received

We may review these situations on a case-by-case basis and determine whether replacement, store credit, or another resolution is appropriate.

Claims That Are Not Eligible

We may deny refund or reshipment claims in situations including, but not limited to:

packages marked as delivered
incorrect address information provided by the customer
failure to monitor tracking or accept delivery
customer refusal of delivery
customs restrictions known or reasonably foreseeable at destination
repeated claims from the same customer or shipping address
claims lacking supporting evidence

Chargebacks and Payment Disputes

If a customer initiates a chargeback or payment dispute without first contacting us to attempt resolution, we reserve the right to contest the dispute using order records, shipment records, communications, policy disclosures, and any supporting evidence available.

Policy Changes

We may update this Returns & Refunds Policy from time to time. The most current version will always be posted on this page.

Contact

If you need help with a delivery issue, damaged order, or verified transit problem, contact us using the support information available on the site before taking further action.

Contact Support

Returns & Refunds.